Who knew? Customer service actually makes a difference.

Everyone says it: “the customer always comes first”. But you never think about that until you experience the good and bad sides of customer service first hand. When I lived in Rochester, the Wegman’s grocery store pushed the importance of customer service. It was nice… every time I paid for my items, the staff smiled, asked me if I found everything alright, and wished me a good day.

Even though that’s so minor, the difference is obvious. Now that I live in Boston, the employees at Shaw’s don’t talk to you half the time and don’t wish you a good day. I’m not complaining, but if you ever start a business, remember that even the small things like a smile can make a difference